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In the healthcare industry, patient privacy is of utmost importance, even beyond the confines of the doctor’s office. Pharmacies, as critical points of patient interaction, must ensure confidentiality while dispensing medications and providing consultations. Privacy glass emerges as a modern solution to address this need, offering enhanced discretion and comfort for patients. In this blog, we will explore the role of privacy glass in pharmacies, how it works, its benefits, and purchasing considerations.

What is Privacy Glass?

Privacy glass, also known as switchable glass or smart glass, is a technologically advanced material that can change its transparency properties on command. By applying an electrical current, privacy glass can transition from transparent to opaque, providing instant privacy when needed. This innovation offers a versatile solution for maintaining confidentiality in various settings, including pharmacies.

How Privacy Glass Works

Privacy glass operates on the principle of electrochromism or liquid crystal alignment. When an electrical current is applied, the alignment of particles within the glass changes, altering its transparency. This allows privacy glass to transition between clear and opaque states, providing instant privacy or visibility as required.

How Privacy Glass Enhances Patient Privacy in Pharmacies

In pharmacies, privacy glass plays a crucial role in safeguarding patient confidentiality during medication dispensing and consultations. Here’s how privacy glass enhances patient privacy in pharmacies:

  1. Confidential Consultations: Privacy glass partitions can create private consultation areas within the pharmacy, allowing pharmacists to discuss sensitive medical information with patients without the risk of being overheard or seen by others.
  2. Discreet Medication Pickup: Privacy glass windows at medication pickup counters offer patients discretion while collecting their prescriptions. Patients can feel more comfortable discussing medication-related concerns with pharmacists without concerns about privacy breaches.
  3. Controlled Visibility: Pharmacists can control the transparency of privacy glass as needed, ensuring that patient interactions remain confidential while maintaining visibility for monitoring purposes.
  4. Professional Environment: Privacy glass lends a modern and professional look to the pharmacy environment, instilling confidence in patients regarding the facility’s commitment to privacy and quality care.

Other Purchasing Decision Considerations

When considering the implementation of privacy glass in pharmacies, several factors should be taken into account:

  1. Customization Options: Look for privacy glass suppliers that offer customization options to tailor the solution to the specific layout and design requirements of the pharmacy.
  2. Integration with Existing Infrastructure: Determine whether privacy glass can be seamlessly integrated with the pharmacy’s existing layout and infrastructure without significant modifications or disruptions.
  3. Maintenance and Durability: Consider the maintenance requirements and durability of privacy glass to ensure long-term functionality and cost-effectiveness.
  4. Regulatory Compliance: Ensure that privacy glass solutions comply with relevant regulatory standards and guidelines, such as HIPAA, to protect patient privacy and confidentiality effectively.


Privacy glass represents a significant advancement in ensuring patient privacy and confidentiality in pharmacies. By creating discreet consultation areas and controlled visibility at medication pickup counters, privacy glass enhances the overall patient experience while upholding the highest standards of confidentiality. Pharmacies that prioritize patient privacy can benefit greatly from the implementation of privacy glass solutions.

Who We Are

Tecdur is the leading manufacturer of smart glass for the UK and Ireland. Tecdur Switchable Glass provides the best clarity, lowest power consumption and lowest haze currently available.  We can offer a wide range of specifications to meet project requirements with our switchable glass, cost is dependent on specification, application and design. Please get in contact with us to discuss further.

Please visit our portfolio for a look at completed projects. Keep up to date on our LinkedIn Showcase page

Frequently asked Questions

Our privacy glass works by utilising advanced PDLC (Polymer Dispersed Liquid Crystal) film. When an electrical current is applied, the liquid crystal molecules align, allowing light to pass through, making the glass transparent. When the current is switched off, the molecules mis-align, causing the glass to turn opaque or translucent, providing privacy.

Yes, privacy glass can be customized to suit various pharmacy layouts and configurations, including retail pharmacies, hospital pharmacies, and specialty pharmacies.

Yes, privacy glass can often be retrofitted into existing infrastructure, providing a convenient upgrade to enhance patient privacy.

Privacy glass is designed to be durable and resistant to scratches and impacts, making it suitable for use in high-traffic pharmacy environments.

While privacy glass may require occasional cleaning and maintenance, it typically does not have any specialized maintenance requirements beyond regular glass cleaning practices.

Some privacy glass products are designed to regulate sunlight and heat transmission, contributing to energy savings in pharmacy environments.

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